As of 1 July 2016, Victoria’s major events and tourism company, Visit Victoria, will take on the functions of the Victorian Major Events Company and will assume responsibility for the State’s major event activity.
Victorians are enthusiastic event consumers, whether for an international theatre production or an international sporting event, attendances continue to grow year on year and provide significant returns to event owners.
Visit Victoria maintains an absolute commitment to retaining our position as the world’s major events capital and will focus on making the best investments in marketing and events that will grow the state’s visitor economy.
The Privacy Act 1988 (Cth) (“Privacy Act”) establishes a national scheme for handling personal information in Australia. The legislation sets out thirteen Australian Privacy Principles (“APPs”) which regulate the way organisations can collect, use, hold and disclose personal information.
“Personal information” is information or opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not. The Company and its staff comply with the Privacy Act by protecting personal information which the Company holds.
The Company collects personal information in various ways and for various purposes. The most common ways and purposes are:
If you ask the Company to provide you with information, goods or services, sign up to join one of the Company’s clubs, participate in or are involved with one of the Company's events or submit a competition entry form, you will be asked to provide contact information (such as your name, telephone number, postal address and email address). You may also be asked for demographic information (such as your age and gender), profile data (such as entertainment preferences e.g. what type of films you prefer), information regarding our events (e.g. which events you attend and information relating to how you participate in our events) and, where you transact with the Company, your billing information. In certain circumstances, the Company may, with your consent, collect sensitive personal information about you, which may include your health information.
You may choose not to provide any of the above information to the Company, however if you do not provide the information the Company requests then the Company may be limited in its ability to assist you or to allow you to participate in its events.
The main reason for collecting personal information is to enable the Company to provide customers with information, goods and services. The personal information collected is also used to manage the relationship with you, facilitate your participation in our events, communicate with you effectively, to identify which goods, services and events would be of interest to you in the future, and to fulfil the purposes identified above.
Only information that is needed is collected.
If at any time you do not wish to be notified of information, goods, services, events or promotions offered by the Company, or if you do not wish to receive further communication from the Company, the Company will respect your wishes and remove your information from its records upon receiving your request to do so.
The Company may use your email address for a variety of reasons including:
The Company complies with privacy laws, providing you with an opportunity to opt out of receiving e-mails when an e-mail is sent to you.
Generally, your personal information will not be disclosed to individuals or organisations outside of the Company without prior consent. However, in the circumstances described below, your personal information may be disclosed outside of the Company.
In organising, preparing, promoting, or otherwise through its involvement with, events, the Company may disclose your personal information to its partner or affiliate organisations for the event, for the purpose of facilitating your participation in the event. The identity of our partner and affiliate organisations vary depending on the event, however where we are operating with a partner or affiliate in relation to an event we will take reasonable steps to notify you or otherwise ensure that you are aware of this at the time we collect your information.
The Company may disclose personal information to third parties to whom specialised functions are contracted out to e.g. mailing houses, printing companies, payroll processing, ticketing agencies etc. If the Company does disclose personal information to a third party under outsourcing or contracting arrangements, the Company will take steps to ensure that those contractors:
The Company may also disclose personal information without consent if they are required to do so by law, or if the disclosure is permitted under the Privacy Act.
The Company does not transfer personal information to locations outside Australia. If personal information is transferred overseas, the Company will take reasonable steps to ensure that the recipient treats the personal information in accordance with the APPs.
Under the Privacy Act, you generally have the right to seek access to the personal information that the Company holds about you, although there are some circumstances in which the Company is permitted or required to withhold access to some or all of that personal information.
If you wish to exercise your right under the Privacy Act to seek access to the personal information held about you, you should make the request in writing using the contact details below.
For further information on the Privacy Act, refer to the Office of the Australian Information Commissioner website: www.privacy.gov.au.
Unless specified otherwise, it is assumed that all requests relate to current records. In order to provide personal information, ordinarily a print out of the relevant personal information will be made from the Company databases, and/or copies will be made of records which are held only on paper files. If information is duplicated across databases and/or files, only one print out/photocopy will be provided. Ordinarily the Company will not charge for providing access/copies, and will generally respond to access requests of this type within 30 days of receiving the request.
For legal and administrative reasons, the Company may also store records containing personal information in the archives. Access to these historical records will result in a charge being made. Due to the nature of archive, requests for access to historical records may take longer to process than with current records.
You generally have the right to ask the Company to correct personal information that it holds about you that you think is inaccurate, incomplete, out of date, irrelevant or misleading. A request for correction should be given to the Company to consider. The Company will endeavour to respond within 30 days of receiving the request.
If the Company agrees that the personal information held is misleading or is not accurate, complete, up to date, or relevant, it will be corrected by the appropriate person. If the Company does not agree, you will be provided with the reason(s) for the views and the opportunity to make a statement of your view and have it included with the information held.
The Company takes steps to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Only authorised personnel have access to personal information, and it is a condition of employment with the Company that all staff maintain the confidentiality of personal information.
Personal information is only retained by the Company for as long as it is needed by the Company, or for as long as it is legally required to be retained. When personal information is no longer required by the Company, it is disposed of or destroyed in a secure fashion.
The Company's websites may collect other information that may or may not be personal information. For each visitor to the Company's websites, our server automatically recognises and stores the individual’s “address” (eg. the domain name or Internet protocol address), the type of Internet browser being used, the address of the site that “referred” the individual to our website and clickstream data.
Last updated: 27 June 2016